About RootsWeb Registration

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What is a RootsWeb member account?
Why do I need to register?
How do I create an account?
I have already registered on RootsWeb, why do I need to register again?
Will my old usercodes/passwords still work or become invalid?
Can I use more than one email address or have more than one account?
What does it mean to link an existing service to the new account?
What if I have forgotten my member name or password?
Why does my Ancestry or MyFamily account work on RootsWeb?
What is the privacy policy for RootsWeb member accounts?
What activities require registration?
Still have a question we haven't answered?

What is a RootsWeb member account?

Until recently, each service on RootsWeb required you to have a different account to post or manage information. We created RootsWeb member accounts to simplify this process. Now you will have one central account where you can access and update your information-and the account will work across the entire RootsWeb site.
Some benefits of a RootsWeb member account include:
  • Use all the areas of RootsWeb with just ONE member name and password
  • Easily update your address and member name
  • Quickly view and update all your RootsWeb activities from one My Account area
  • Use one member name and password on RootsWeb, Ancestry and MyFamily.com. More information
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Why do I need to register?

Information that you add to RootsWeb-for example, an entry to the RootsWeb Surname List or a tree to WorldConnect-is your information and your contribution to the community of RootsWeb. You may want to come back later to add more information or update or remove something you posted. In order for us to know that you are the same person who posted the original information, you need an account with a unique member name and password that identifies you. Once you register, you can add information and then come back later, sign in to your account, and make any necessary changes.
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How do I create an account?

To create a RootsWeb member account, click here and follow the simple steps (it's free!).
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I have already registered on RootsWeb, why do I need to register again?

Our current system is outdated and complicates the processes of managing member information for everyone involved. The new system will greatly simplify the process and should make life better for you and those who provide support for RootsWeb. If you have registered with one of the individual services (WorldConnect, RSL, etc.) in the past, you can create a RootsWeb member account and link the accounts you created previously to the new account. Your member account will create one location for managing all your account activities on RootsWeb and will make it easier for you to update your information and allow you to have a more personalized experience on RootsWeb.
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Will my old usercodes/passwords still work or become invalid?

For now you can continue to use existing usercodes and passwords with the individual services you use. New users and people who would like to add something to an area of the site they have not used before will be required to create a member account, and as we test and improve the member account system, the time may come when we require a member account to post or update things on the site. We're confident that member accounts will provide a great benefit to those of you who participate on RootsWeb and hope you will provide feedback that will help us make them work for you.
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Can I use more than one email address or have more than one account?

One of the biggest problems with registration accounts in general is the confusion that is caused when members unknowingly have multiple accounts or have more than one account, but don't know which account they are currently using. To help limit this problem, the member account system only allows one member account per email address and only one email address per member account.

When you create a member account, we'll check to see if the email address you provided is already being used in an account. If it is, you'll need to provide the password for that account and use an existing account with that email address in it rather than create a new one. If you don't remember the password for your account, click the "forgot password" link and we'll send an email to your account with the information you need to get going again.

If you have been using different email addresses for different areas of the RootsWeb site, you'll need to create a separate member account for each of the email addresses you use. In the interest of simplicity for you, in most cases we would strongly recommend consolidating to one account with one email address, but we understand that there may be circumstances that require you to use more than one account.

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What does it mean to link an existing service to the new account?

When you link an existing WorldConnect, RSL or other account to your member account we connect the information for all those older accounts with your member account. Once these are linked, all the services will use the same member name and password (the ones you used for your member account). That member name will show up on the site in connection with things you post and you will log in with that member name and password to add, remove or update information.

Updating the account information in your member account will update the information for all the services you use on RootsWeb. One exception is web hosting accounts--freepages and web accounts. Web hosting accounts will keep their current account name and use their existing passwords to update files via FTP or other means, but your web accounts will be listed in the My Account area if they are linked to your member account and in the future we hope to be able to allow you to reset or update your web account passwords in the My Account area.

You can link an existing account to your member account during step three of the member account registration process or by clicking the "Add existing services to this account" link in the My Account area of the site after you have registered.

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What if I have forgotten my member name or password?

Click here and enter the email address you used when you registered. We'll send you an email with instructions for accessing your account. If you have forgotten your password and the email address you registered with is no longer functioning, contact the HelpDesk and provide both your old and new addresses.
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Why does my Ancestry or MyFamily account work on RootsWeb?

Because RootsWeb is part of the MyFamily.com, Inc. family of sites, the member name (or username) and password you create for RootsWeb will also work on some other MyFamily.com, Inc. sites including MyFamily.com and Ancestry.com. (Note: Some services on MyFamily.com and Ancestry.com require a paid subscription in addition to registration.) If you already have an account with MyFamily.com or Ancestry.com, you can use that account on RootsWeb. The RootsWeb message boards have used this combined account for some time, so if you have registered when posting on the message boards, you can use the member name and password you created there for your RootsWeb member account. We hope this will make things simpler for you by reducing the number of member names and passwords you need to remember and making it easier for you to manage your account information across these related sites.
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What is the privacy policy for RootsWeb member accounts?

We value your privacy and do our best to protect it. Information you provide as part of registration will be managed according to our privacy policy. Please note: When you add information to the site (for example: if you post a message on the message boards, add an entry to the RootsWeb Surname List or a tree to WorldConnect), the member name and email address in your member account may be publicly viewable to identify you in connection with these posts.
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What activities require registration?

Some areas of the site that require registration include:
  • Message boards (posting, administering viewing and managing favorites and notifications)
  • WorldConnect (adding, editing or deleting a tree)
  • RootsWeb Surname List (adding, editing or deleting entries)
  • RootsLink (adding a link)
  • User databases (submitting data)
  • Web accounts
  • Post-ems
  • Personalized Mailing Lists
  • Guest books (creating, editing or deleting entries)
  • Calendars
  • Information about newsletter and mailing list subscriptions will also be available in the My Account area of the site.
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Still have a question we haven't answered?

For more information or to ask a question, please contact the HelpDesk. If you have feedback about the registration process, email feedback@rootsweb.com.
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